Frequently Asked Questions

All GoTherex physical therapy providers use HIPAA compliant telecommunications software.  GoTherex does not accept or keep any personal health information.

Each GoTherex physical therapist sets their own cash pay rates and which insurance plans they accept.  Check the individual practitioner’s profile for which insurances they accept as well as their cash pay rate.

Common conditions treated via telehealth physical therapy include knee, hip, and shoulder pain, low back and neck pain, surgical post-op rehabilitation, chronic pain, incontinence, sexual dysfunction, dizziness and balance problems, neurological disorders such as Parkinson’s disease, headaches, and general weakness.

Yes, all of our providers are licensed physical therapists in good standing.  Many have additional credentialing on top of their base license.  Every physical therapist on GoTherex performs telehealth treatment and most perform in-person treatment as well.

Healthcare regulations are enacted at the state level.  Each state has different governing laws.  Not all states allow specialized clinicians to treat without a physician’s prescription. 

Yes, GoTherex will follow up 1 month after you book an appointment via GoTherex asking you to review your patient experience.

Your specialist will review your symptoms and functional limitations.  They will address what movements and/or positions aggravate your symptoms as well as what gives you relief.  Your clinician will then assess your movement quality, followed by what happens mechanically with repeated movements, just as if you were in person.  A PT diagnosis will be based on your report of symptoms and this examination.  Your specialist will then explain the cause and outline a treatment plan for you, including a home exercise program. 

As a prospective patient, you search for a physical therapist in your state of residence as PTs are licensed by state.  You select a physical therapist profile to view and when you find the PT that fits your goals best, you book an appointment with that provider directly from their online booking platform.  You can receive care in the state you travel to while on vacation.  If you live in multiple states during the year,  just select to search the state in which you are now located in order to search practitioners in that state.

Yes, that’s exactly what GoTherex wants you to do.  GoTherex believes that patients should build a relationship with a particular provider vs. with a clinic.

The specifications for telehealth sessions will be set by the individual physical therapist’s teleconference platform.  Most mobile applications will work with a broadband connection exceeding 3 mb and with Iphone or Android generations 5 or newer.

At the end of the visit, your and your specialist will schedule further treatment sessions.  

Each individual will search via GoTherex on their own.  When setting up an account with a physical therapist their platform will define if family accounts are available.

Physical therapists treat a wide variety of musculoskeletal, neurological, integumentary, and cardiovascular conditions; however, many patients are not appropriate for physical therapy.  Your initial evaluation will consist of an examination that will determine if physical therapy is right for you, in addition, your therapist will determine if telehealth physical therapy would be an appropriate method of treatment for you.

A typical new assessment with one of our physical therapy specialists takes approximately 30-45 minutes. Follow up visits usually take 20-30 minutes. 

As a prospective patient, you search for a physical therapist in your state of residence as PTs are licensed by state.  You select a physical therapist profile to view and when you find the PT that fits your goals best, you book an appointment with that provider directly from their online booking platform.  You do not need to create an account with GoTherex, however, you may need to create an account with your physical therapist in order to confirm your booking.

You will have the option to receive information from your session to refer to your primary care physician.  Just ask your physical therapist for more information.